Returns & Exchanges
At Addiesdive, we stand behind the precision and quality of our timepieces. If you are not completely satisfied with your purchase, you may return or exchange your watch within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the appropriate shipping address.
Prepare the Package
Securely pack the watch in its original Addiesdive presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our quality control center for inspection.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing